We offer per user (or device) technical support. We also continue to offer traditional block hours at a discount to our smaller customers.
Technical Support per user
Health IT will provide reasonably unlimited technical support to each seat during business hours.
A seat is either a named user or a known endpoint (usually a computer). An agreement can be based on either users or endpoints, but not both.
Technical support is defined as assistance given to the customer to enable and enhance the use of existing business technology.
Server Cover (per server)
- Microsoft Windows Operating Systems within Microsoft support
- Apple OS/X version 10.10.5 or higher
- Genie version 9 or higher
- Best Practice Premier version 1.8 or higher
- Medical Director version 3.16 or higher
Managed Network Device Cover