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Technical Support

Fix problems before they affect your company

Technical Support (per user)

We offer per user (or device) technical support. We also continue to offer traditional block hours at a discount to our smaller customers.

Health IT will provide reasonably unlimited technical support to each seat during business hours.

Technical support is defined as assistance given to the customer to enable and enhance the use of existing business technology.

A seat is either a named user or a known endpoint (usually a computer). An agreement can be based on either users or endpoints, but not both.

Server cover (per server)

Health IT will provide managed maintenance for customer owned, in warranty servers. Real time Server monitoring is during business hours.

Server patch management available for the following systems:

  • Microsoft Windows Operating Systems within Microsoft support;
  • Apple OS/X version 10.10.5 or higher;
  • Genie version 9 or higher;
  • Best Practice Premier version 1.8 or higher; and
  • Medical Director version 3.16 or higher.

Patch management means that updates will be applied to your system according to the Health IT patch management process.

Software Updates are security fixes and improvements to the current versions. This is usually monthly drug/data updates or annual fee updates. They can usually be run in the background without practice interruption.

Software Upgrades take you from version to version. They usually require software downtime while a backup of your medical data is created.

Multiple servers: A server is defined as a computer, physical or virtual, running one of the operating systems listed above. In the case of virtual machines running on one or more dedicated hypervisor systems, the server count will not include those hypervisors. If the host machine is a hypervisor AND a server it will be counted as a server.

Managed Network Device Cover

Monitoring and maintenance of supported network hardware, eg. Network Attached Storage (NAS), Firewall, Router, Switch, Wireless Access Point. Regular configuration backup and firmware updates. Supported hardware vendors:

  • Cisco
  • Datto
  • Draytek
  • Sophos
  • Synology
  • Unifi

More services from Health IT

Health IT’s Technical Support is tailored for Medical Professionals. We cover every computer and server, as well as the network connecting them.

You and your patients can rest easy knowing their data is safe. Take advantage of Health IT’s multi-layered approach to data security.

Comprehensive backup for Servers, PCs, or Macs. Reduce risk of data loss down to 1 day, 1 hour, or as low as 15 minutes.

Do you work from multiple locations or travel a lot? A Cloudland Server could be a cheaper solution than your regular on-premises server.

Servers, Hard drives, New Site Installs, Phones, Internet, Laptops, Printers, Scanners, Keyboards, and everything in between, all available from Health IT.

Register your staff for our online security training – Completely virtual and available anytime, free for Health IT customers.