Peter Machell
Managing Director
Peter enjoys spending time with family and playing music. Peter is extremely left handed
Karin Machell
Service Manager
Part time koala rescuer. Can often be spotted wrestling bears
Chris Deke
Senior Technician
He works to travel and has journeyed all over the world
Danny Gluch
Senior Technician
Owns a project car that can be heard long before it is seen
Tom Burger
Workshop Technician
Holds a doctorate in evolutionary genetics
Jeff Hong
Workshop Technician
Jeff has never had a bad day... ever
Tori Moore-Enright
Workshop Technician
Is a thrill seeker who enjoys skydiving and zip-lines
Paul Wilkinson
Workshop Technician
Loves to build computers and go surfing in his spare time
Rohan Gardiner
Admin
Easily bribed with M&M's
Kassandra Hawkins
Admin
Enjoys cross stitch, gardening and listening to Harry Potter audiobooks on repeat
Rebecca Russell
Bookkeeper
Loves to go see live music when she’s not counting and her favourite type is Australian hip hop
About Health IT
Operating since 1995, Peter Machell has established a reputation as a leading expert in Australian Primary Health IT, and has built an experienced team that now supports over 500 surgeries.
There is no compulsory accreditation or licensing in the IT industry. Unfortunately many IT service providers are either incompetent or unscrupulous. Information Technology is more than an industry – it is now a major part of every industry. We believe that no single technician or company can be an expert in every area of IT.
By working almost exclusively in Australian Healthcare, Health IT has developed expertise in all major clinical and front desk software packages, and the hardware and networking required to run them reliably and efficiently. We believe that by limiting our client base to the healthcare industry we can offer the very best service to that industry.
If you are happy with your IT service provider, please stay with and support them.
If things are not going so well we would invite you to contact Health IT.
We are big enough to service you quickly, and small enough to service you very well.
Our Mission
By combining excellent technology with excellent service, we enable our customers to improve patient care.
In other words, a surgery that is looked after by Health IT has a distinct advantage; their technology maximises efficiency, growth and profitability, ultimately providing better patient outcomes.
Our Vision
We believe that private providers deliver the best healthcare, and that they deserve the best in IT support. We know “what good looks like” for technology in healthcare.
While other technology providers concentrate on customers with “20 to 100” seats and think of their smaller customers as somehow lesser, we concentrate on delivering the best available technology and support to you, the private doctor.
Our Values
Integrity
We strive to do the right thing, even when nobody is watching.
Security
Security isn’t a thing we do. It’s a part of every thing we do, from start to finish.
Persistence
“Nothing in this world can take the place of persistence. Talent will not: nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not: the world is full of educated derelicts. Persistence and determination alone are omnipotent.”
– Calvin Coolidge
Transparency
Every process and procedure is built with transparency. Every interaction, be it with a customer, supplier or peer is done with clarity. Whenever possible, we lean towards “open source” not to “proprietary”.
How we do business
If you’re curious about how Health IT runs its business please review the below links:
Service Level Agreements – How we prioritise jobs
Pricing Policy – How we bill
Privacy Policy – How your information is used
Contact Us – For any enquiries not covered here, please get in touch