In our aim to secure every one of our clients, we can provide cost effective and comprehensive backup for your PC or Mac. Utilising software such as ShadowProtect and CrashPlan Code42, a backup of all your important data can be taken as often as every 15 minutes to ensure you never lose a thing.

Choose to enable daily backups of important files, and get a backup report emailed 

In the unfortunate case of disaster recovery, a full backup of your practice can be restored or even duplicated to another site.

Disaster Recovery

Full server backup
$100 / month
  • Image Backup + Cloud
  • Everything on server backed up
  • Replicated to cloud overnight
  • Provided your local storage is available, the risk of data loss is limited to 1 working hour. If your local systems are removed or affected, the backup will be available in the cloud.
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Full Server Backup

On-Premises backup
$50 / month
  • Image Backup
  • Everything on server backed up
  • Provided your local storage is available, the risk of data loss is limited to 1 working hour. Note this is not off-site backup. A secondary backup is essential.

Cloud Data Backup

Online backup
$20 / month per computer
  • Cloud Backup
  • Any amount of data from any computer
  • Fully encrypted
  • Often used as a secondary backup due to its ability to keep copies of your data indefinitely. This is not a whole server backup.

Managed Office 365

See our 365 plans
$5 / month per user
  • All Office 365 email backed up
  • All Office 365 shared content backed up

Server Backup > Cloud with Disaster Recovery (DR)

Backup systems are managed daily (meaning they report to and are checked by us) and can additionally be setup to report to you.

If you have a database it must be backed up according to its software vendor’s recommendations, regardless of the other parts of your backup system. This is to ensure you remain within the support parameters of the software vendor.

Should you wish to implement your own backup system or vary from our recommendations we will require notice in writing of this. Your backup system will be appropriately documented in our systems so that we can assist you with a restoration in the shortest possible time.

Server Backup > Cloud with DR is usually setup to backup your entire server, every working hour, to local storage. For the purposes of disaster recovery, backups replicate to an off-site location overnight (bandwidth required). In an emergency we can have the last backup of your server up and running in the cloud within minutes.

Risk profile
Provided your local storage is available, the risk of data loss is limited to 1 working hour. In the event of a disaster removing your local systems, your system is available in the cloud as per the last backup completed, usually the night before the disaster. The server can be quickly made available for emergency access.

Backup Location
Backups are stored on your premises, usually on a NAS (Network Attached Storage) device. Additionally, the disaster recovery component of this system is a “cloud” based system. However in our case we specify that the data is stored in multiple locations in Australia (and nowhere else).

Backup Schedule

  1. Backups are usually set up to run every hour during work time.
  2. Backups should not run ON the hour to avoid performance issues caused by clashing with other scheduled activities.
  3. Full backups are taken weekly, outside work hours if possible. Incremental backups during the day may impact system performance but are usually completed within a few minutes.
  4. Example backup schedule: Full backup on Sunday, incremental backups hourly between 08:25 and 18:25, Monday to Friday or Saturday.

 Backup Retention

  1. Disaster Recovery – the last three backups are kept in the cloud, usually representing three working days.
  2. Local backups are retained for as long as storage will allow but pruned according to this schedule:
    1. Hourly backups are retained for at least 1 week.
    2. Daily backups are retained for at least 90 days.
    3. Weekly backups are retained for at least 1 year.
    4. Monthly backups are retained indefinitely, while storage allows.

Server Backup > On Premises

Backup systems are managed daily (meaning they report to and are checked by us) and can additionally be setup to report to you.

If you have a database it must be backed up according to its software vendor’s recommendations, regardless of the other parts of your backup system. This is to ensure you remain within the support parameters of the software vendor.

Should you wish to implement your own backup system or vary from our recommendations we will require notice in writing of this. Your backup system will be appropriately documented in our systems so that we can assist you with a restoration in the shortest possible time.

Server Backup > On Premises usually is setup to backup your entire server, every working hour, to local storage.

Risk profile
Provided your local storage is available, the risk of data loss is limited to 1 working hour. Please note that as this system does not provide off-site backup, a secondary backup system is essential.

Backup Location
These backups are stored at your location only. A secondary off-site backup system is required to comply with standards.

Backup Schedule

  1. Backups are usually set up to run every hour during work time.
  2. Backups should not run ON the hour to avoid performance issues caused by clashing with other scheduled activities.
  3. Full backups are taken weekly, outside work hours if possible. Incremental backups during the day may impact system performance but are usually completed within a few minutes.
  4. Example backup schedule: Full backup on Sunday, incremental backups hourly between 08:25 and 18:25, Monday to Friday or Saturday.

 Backup Retention

Local backups are retained for as long as storage will allow but pruned according to this schedule:

  1. Hourly backups are retained for at least 1 week.
  2. Daily backups are retained for at least 90 days.
  3. Weekly backups are retained for at least 1 year.
  4. Monthly backups are retained indefinitely, while storage allows.

Data Backup > Cloud

An inexpensive data backup system offering unlimited on-line encrypted data backup, per computer. Often added as a secondary backup due to its ability to retain serial copies of your data indefinitely. Please note that this is not a whole of server backup and only backs up what it is setup to. It should not backup a live database therefore your database must be set to backup independently, usually overnight, with these files then backed up. A system should be setup to ensure these backups remain working.

Risk profile
In the event of a disaster removing your local systems, your data is available in the cloud as per the last backup completed, usually the night before the disaster. The data will need to be downloaded from the cloud and restored and setup to a repaired, replaced or loaned server.

Backup Location
This is a “cloud” based system. However in our case we specify that the data is stored in multiple locations in Australia (and nowhere else).

Backup Schedule
By default, backups happen when files change and are triggered every 15 minutes.
Due to limited bandwidth, we may restrict the hours or the bandwidth available to the backup.

 Backup Retention
This is a file based backup so retention is based on versions of files.

Retention period When backup happens
For one week, keep a version:
Every 15 minutes
For one week, keep a version:
Every day
After one week, keep a version:
Every day
After 90 days, keep a version:
Every week
After one year, keep a version:
Every month
Remove deleted files:
Never

Office 365 Backup > Cloud

Due to the cloud only nature of Office 365 email, we recommend adding a backup product to protect mailboxes and shared content.

Backups can include:

  • eMail
  • SharePoint
  • OneDrive
  • Calendars
  • Contacts

Backup Location
This is a “cloud” based system. However in our case we specify that the data is stored in multiple locations in Australia (and nowhere else).