Technical Support
for Australian Medical Practices
What makes technical support from Health IT different?
Just like you want a highly trained doctor looking after your health or a skilled surgeon operating on you, you want a highly experienced team of professionals looking after your IT, ensuring it is fit for purpose, is being used to its potential, and is as up-to-date and secure as it is practical.
There isn’t an IT company on the planet that doesn’t specialise in something. Most of them specialise in Microsoft and particular brands of products and services that they want to sell you. Or they specialise in a certain size of company.
Health IT specialises in Private Primary Healthcare.
We know how all the technology in a surgery fits together and works, and we know what you need to run smoothly, and to utilise technology to improve and uplift patient care.
Industry Expertise
You know health, we know health technology. We understand the role and the value of technology in health provision, and how to deliver it affordably. We are driven by great patient care underpinned by the right solution.
Focused on Security
We do everything we can to protect you, your reputation, your technology infrastructure, and your patient’s privacy from day one.
Speed Matters
Responsiveness and agility are critical to how we support you. We are intolerant of downtime. We understand the urgency of issues that affect you – sometimes you need an ambulance and sometimes you need a care plan.
What should it feel like?
Not all surgeries are the same or need the same level of technical support. While in all cases your data needs to be secure, accessible and recoverable; we cater for your surgeries needs.
Low Touch (Basic Cover) – The lights are green and we are confident in our level of security. When we need extra help we know that IT will get the job done. Our day to day IT costs are fixed and when we need more support we know that Health IT charge a fair and reasonable price.
High Touch (Standard or Complete Cover) – We have a great relationship with IT. Mostly our systems work really well, we are confident in our level of security and that it aligns to our compliance needs. We are not afraid to call IT for anything technology related and expect that we will be helped quickly and effectively. Our technology clearly enhances our patients’ care.
What is included?
Basic Cover
Infrastructure
Whether on-prem or in cloud, infrastructure is managed and monitored
Technical Support
Block time remote support
Medical Software support
including data updates
Standard Cover
Infrastructure
Whether on-prem or in cloud, infrastructure is managed and monitored
Technical Support
Unlimited remote support
Medical Software support
including data updates
Proactive support
Reporting and Compliance
Monthly security reports
GP Accreditation support
Compliance measured against relevant standards
Complete Cover
Infrastructure
Whether on-prem or in cloud, infrastructure is managed and monitored
Technical Support
Unlimited remote support
On-site support (S/E QLD only)
Medical Software support
including data updates
Proactive support
Reporting and Compliance
Monthly security reports
GP Accreditation support
Compliance measured against relevant standards
What is NOT included?
This is a great question to ask any provider of service!
Our service plans are designed to include what is required to keep your current systems running well for business as usual. They do not include project work (expansion, new computers, upgrades etc) which must be quoted on a case by case basis.
We are not a 24/7 IT provider (nor do we charge like one!). All service plans cover business hours support. We have an on-call system for after hours support if required in an emergency but after hours support is not included in your service plan.