Current as at February, 2022
Fees for Services
1.1 The fees for services must be paid by the client by the due date on the invoice.
1.2 A client must notify Health IT if they wish to dispute an invoice prior to the due date.
1.3 After the due date a statement will be sent out as a reminder.
1.4 On the 14th day past the due date a statement will be reissued with a warning of possible suspension of services.
1.5 Should a client fail to pay an invoice for services within 30 days, their account will be suspended until payment has been received.
1.6 If the account is still suspended after 7 days a debt collector will be obtained to reconcile the amount.
1.7 Contact to the client will be attempted throughout each stage of this process.
1.8 Health IT will not be liable for losses that the client or a third-party sustains as a result of the suspension or termination of services.
1.9 Service work is billed according to time spent on the issue/s as described in the ticket.
1.10 All service work is billed in 15 minute increments.
1.11 If the time required for service work is more than the time in the quotation, the client will be charged at a rate not less than $180 per hour during standard hours or $245.45 per hour after hours.
1.12 “After hours” means Monday to Friday 5:00pm to 7:30am, Saturday, Sunday and Brisbane public holidays.
1.13 “Standard” rates apply between Monday and Friday, 7:30am to 5:00pm.
1.14 Extended hours can be purchased as an addition to this agreement by negotiation.
1.15 All after hours work must be approved by both client and Health IT prior to commencement.
1.16 Any work completed after hours will have the after-hours fee applied.
1.17 If work is deemed by Health IT to be critical and Health IT cannot contact the client, Health IT may proceed with the required work.
Invoices for Software, Hardware, Licensing and equipment
2.1 All quotes must have written acceptance prior to Health IT ordering the required software, hardware and/or equipment.
2.2 All quotes come with an acceptance agreement at the bottom of the quote.
2.3 Quotes that are $1,000 or over must be paid for by the client prior to Health IT ordering the required software, hardware and/or equipment.
2.4 Health IT may need to use miscellaneous materials like cables or adapters.
2.5 If Health IT is requested to source software, hardware or equipment, the costs in the quote will be payable.
2.6 Quotes do not include installation costs unless otherwise specified.
2.7 Prices and availability may be subject to change without notice.
2.8 The client will be charged for miscellaneous materials at market rates.
2.9 If software, hardware or equipment is required within a days’ notice proof of payment may be required before delivery.
2.10 All equipment remains the property of Health IT until full payment is completed.
2.11 Should the client fail to pay an invoice for services or products received, Health IT may suspend or terminate services, refuse to provide services or products or repossess products provided.
2.12 Health IT will not be liable for losses that a client or third-party sustains as a result of the suspension or termination of services, the refusal to provide services or products or the repossession of products.
Settlement for expenses
3.1 The client agrees to settle any expense Health IT deem appropriate that is incurred when providing services and products including travel expenses, courier expenses, postal charges and other expenses.
3.2 All expenses will have an invoice issued with 7 days to pay.
3.3 The cost of travel for site visits in South East Queensland is a flat rate of $60 per visit.
3.4 Travel charges may be varied as part of a supplementary agreement.
5.1 Health IT accepts three forms of payment, Direct deposit, Credit card or Automated payments.
5.2 Cheques, American Express and Diners Club are not accepted by Health IT.
5.3 Automated payments require a form to be filled out or completed on-line for set-up.
5.4 A Client can use Automated payments (Ezidebit / WisePay) to agree to:
a. having a user account set up for payments to Health IT;
b. authorising payments to Health IT;
c. allowing their Merchant Provider to securely store credit card details for authorised Automated Clearing House (“ACH”) / Direct Debit payments to Health IT;
d. allowing their Merchant Provider to securely store their bank account details for use for authorised Direct Debit payments to Health IT;
e. allow the Merchant Provider to securely store their bank account details for future use, for authorised ACH / Direct Debit payments to Health IT;
f. authorise Merchant Provider to process recurring charges for payments; and
g. Allow the nominated Merchant Provider to securely store their credit card and/or bank account details for authorised payment debits.
Variation in rates
6.1 Health IT may vary its professional fees, costs and expenses from time to time by providing the client with the latest version of this schedule.
6.2 The client has 7 days to object to any variation in professional fees, costs and expenses after being provided with the latest version of this schedule.